F.A.Q.s

We know there are a zillion questions out there women ask (or think about asking) when trying on athletic shoes or shopping for performance apparel. We understand your frustration and are here to help! Below are some questions we commonly hear. Should your burning question not be listed here (or any questions for that matter), we invite you to contact us.

Q.		How do I contact customer service?
A.		For Customer Service, please call 888-834-7952.
Q.		How do I find a store in my area that carries rykä?
A.		Just consider us your personal shopper! Click on our Store Locator to find a retail location near you. Don't forget, shopping online is also a great option, click here to see a list of online stores.
Q.		Does rykä have an Instructor Discount Program?
A.		Yes, of course we do! Call 888-834-7952 for an application to become a member of the rykä Instructors and Trainer Alliance (RITA) or visit www.rykarita.com to complete an online application.
Q.		Is rykä available outside the U.S.?
A.		Yes, Oui, Si, Ja, Sim... Rykä is available internationally in athletic specialty, sporting goods, and department stores. For more information regarding our International Distributors, click here.
Q.		Whom do I contact for sponsorship and donation requests?
A.		All requests for any level of sponsorship or donations MUST be received in writing. Please submit a written detailed proposal to: Rykä - Sponsorship 101 Enterprise, Ste. 100 Aliso Viejo, CA, 92653 Faxed and phone call requests will not be accepted.
Q.		Whom can I speak with about selecting the right shoes?
A.		We're more than happy to talk to you directly and offer our recommendation as to what shoes you might want to try. However, an individual's needs may vary tremendously. We encourage you to visit your local retailer. There are so many things to consider when choosing the best footwear for your activity and your local retailer can assist you in choosing the best shoe. To find a local store near you, visit our store locator.
Q.		What sizes does rykä offer shoes in?
A.		Depending on the specific style, we offer sizes ranging from 5.5-10, 11 & 12. we offer all of our shoes in a medium width and select models in a wide width. To find out more about our wide width shoes, please contact us at info@rykä.com or (888)834-rykä.
Q.		Can I wear my studio shoes outside?
A.		We prefer you don't. Studio shoes are designed for indoor activities only.
Q.		How do I clean my shoes?
A.		We're happy you asked. We like clean shoes! First, remove the insole. Using a toothbrush, a small amount of mild detergent (no bleach please), and cold water, wash your shoes by hand. Rinse with cold water and let shoes air dry. Avoid putting your shoes in the washer and dryer at all costs. To clean Aqua shoes, remove insoles and rinse Aqua shoes thoroughly with tap water after every use in the pool. Air dry only, please do not dry in direct sunlight. Use a chlorine neutralizing rinse such as Suit Saver (brand on the market) after each wear. This not only keeps the shoes looking great, but neutralizes the odor that can be caused from the chlorine.
Q.		How do I find the shape of my foot?
A.		It may sound like a strange experiment but to find your foot shape and motion pattern, simply wet your feet and stand on a paper bag (or any surface that will leave an imprint). Now take a look at your footprint. Most feet will fall into one of these three "shape" categories:
		Normal arch
		This means that you don't underpronate or overpronate.You have a neutral foot strike. Look for neutral or light stability shoes (like the Lotus, Solace 3, and Moa Moa). they will give you the flexibility you need with ample support and durability.
.		High arch
		This means that you tend to underpronate. Your foot strike tends to roll outward. Look for highly-cushioned shoes, Like any of our N-Gage shoes, that have plenty of flexibility to encourage foot motion. Stay away from motion-control and stability shoes, because they reduce the mobility of your feet.
		Flat arch
		This means that you tend to over pronate. Your foot strike tends to roll inward. Look for motion-control shoes, like our MC2 Run and MC2 Walk, to control the motion of your heel. Stay away from highly cushioned shoes, because they lack the stability and control your feet need.