View Cart
Customer Service
Contact Info
Customer service representatives are available Monday – Friday 8am – 5pm Pacific Time.
Phone: Toll Free 888.834.rykä (7952)
Email: info@rykä.com
We strive to respond to all customer service emails within 1 business day.
Mailing: rykä 101 Enterprise Road Aliso Viejo, CA, 92656
Security and Privacy
At rykä, protecting your information is a top priority. To ensure your information is safely guarded, we use Shop Site for our transaction encryption. Every time you submit an order with credit card, billing, and shipping information, Shop Site is using some of the most advanced encryption technology available to protect your personal information. With this encryption, only rykä.com is able to decode your information for processing.
Once you enter the ordering portion of the web site, you will notice a lock pad or unbroken key on the bottom right hand portion of your browser. This notifies you of being in a secure area.
If you have any questions, concerns or comments, or would prefer to place your order by phone please feel free to contact rykä toll free at 888.834.rykä (7952) during business hours.
Shipping Info
Rykä ships primarily via FedEx or Postal Service. We prefer to ship to a physical address, however if you prefer to ship to a PO Box we can accommodate. In addition, we will gladly ship to all APO/FPO military addresses.
Orders placed on rykä.com will be shipped out either the same day or the next business day after they are processed. If an order is placed after hours on Friday, Saturday or Sunday, the order will be shipped out on Monday.
Orders ship from Beaverton, Oregon.
Shipping Charges
| Ground: | $6.75 + $2.00 each additional item | |
| Express: | $16.00 + $7.00 each additional item | |
| Canadian Ground: | $19.00 + $5.00 each additional item + taxes and duties |
Ground shipping times:
| West Coast: | 2-4 business days | |
| Central Region: | 3-6 business days | |
| East Coast: | 4-7 business days |
Express shipping times:
| Continental US: | 2-3 business days |
Canadian ground shipping times:
| All Canadian shipments 5-10 business days |
Rykä will gladly ship to Canada. Please keep in mind that all Canadian orders are subject to custom fees and duties and are the sole responsibility of the customer.
Canadian Duties and Customs Guidelines
| Province | Duties, Tax, Customs and |
AB |
26% |
BC |
26% |
MB |
26% |
NT |
26% |
NU |
26% |
PE |
26% |
QC |
26% |
SK |
26% |
YT |
26% |
NB |
35% |
NL |
35% |
NS |
35% |
ON |
35% |
Returns/Exchange Info
Rykä takes pride in our reputation for quality as well as our customer service. If for any reason you are dissatisfied with your purchase we will assist you with a prompt exchange or refund. Returns/exchanges will be accepted up to 45 days from purchase date. Please return merchandise in a clean and resalable condition.
Your shipment from rykä will include a receipt with a Return/Exchange form on the back side. Please review this information for complete details on how to properly return your product for a refund or exchange. Using our Return/Exchange sheet will ensure an expedited process.
Returns should be sent to:
rykä RETURNS
10140 SW ALLEN BLVD.
SUITE "B"
BEAVERTON, OR 97005
Rykä cannot assume responsibility for lost or misdirected returns. We do suggest using a traceable and insured method for your return. Please keep the tracking number for your return in order to properly document a safe return.
If you have any questions, please feel free to contact a rykä representative toll free at 888.834.rykä (7952) during business hours, or via email at info@rykä.com .
